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Contact & FAQ Pages

Pages built in the Contact Listing & FAQ and the Contact Detail page templates.

Contact pages are used to display contact information for a single program, a chapter, or a collection of related programs. FAQ pages employ the accordion component in order to show a list of questions with expandable and collapsible answers. All contact pages are built in either the Contact LIsting & FAQ page template OR the Contact Detail page template, and all FAQ pages are built in the Contact Listing & FAQ template. 

Review the information on this page to learn how both page types can be used and to see examples from nature.org. 

The Contact Listing & FAQs template is designed and used for aggregating contact information (e.g. program contacts page with contact information for all priority landscapes programs), for Frequently Asked Questions (FAQ) pages, and for pages with extended content where anchor links are needed to drive visitors down a page to get the information they need quickly.

Contact Listing & FAQs pages are not globally aggregated and are located in a variety of places throughout nature.org.

There are four configurable sections of the Contact Listing & FAQs page template and each section allows for specific components. Below are the sections and components visible in the example FAQ page: 

 Configurable Sections    Available Components   
 Hero   C09 Hero Image
 Anchors  C56 Anchor Links
 Body  

 C54 Accordion 

 C55 Contact Listing 

 Ending

 C11 Title Text Call to Action  

 C12 In-Page Navigation

 C88 Partner Brand

To view an example page built in the Contact Listing & FAQ page template, click the link at the bottom of this paragraph. The link will bring you to a page on the online application Invision. On the page, turn on comments in the banner on the bottom right hand corner of the page. With the comments on, you will see that each component is labeled. Click on the hotspots to see the name of the component used in that spot on the page. 

Contact Listing & FAQ Template

Page Properties 

For every page built in every template, there are 5 tabs to fill out in the page properties. Those tabs are the 1) Basic Tab, 2) Image Tab, 3) OG Tab, 4) SEO Tab, and 5) Template-Specific Tab. For guidance on completing tabs 1-4, visit the guide to common page properties

For pages built in the Contact Listing & FAQ page template, the 5th tab is labeled "Contact Listing & FAQs" as shown in the image to the left. 

Contact Listing & FAQs Page Template: 

  • Audience Tag: Do not use.
  • Content Type: Select Contacts or FAQ. This label will display in search results and page cards. 
  • Company Tag: Use only if directed to by a global team.
  • Geographic Location Tag: Use if applicable, if the contact or FAQ is specific to a geography.
  • People Tag: Not recommended.
  • Topic Tag: Recommended for FAQ. Tag up to 3-4 topics that are the focus of the FAQ. Topic tag is not required or recommended for Contact Listing pages built in this template. 
  • Business Group Leads: Select an AEM user. The person or persons named in this field will recieve notifications about this page, such as page expiration notifications. If this field is not completed, it will default to the last person who published the page.

 

The Contact Detail page template is designed and used to list contact information for a program or chapter. Contact pages will often list links to a program’s social media pages and phone numbers and addresses for chapter offices. They will also often list contact information for individual leaders and experts who are part of the program.

Contact detail pages are not globally aggregated and are typically housed beneath a chapter or program landing page. On a typically chapter landing page, beneath the hero image, there will be a link to the contact page from the words “Contact Us.”

There are four configurable sections of the contact detail page template and each section allows for specific components:

 Configurable Sections     Available Components   
 Hero   C09 Hero Image
 Intro 

 C56 Anchor Links

 C62 Contact Detail 

 Body

 C54 Accordion 

 C55 Contact Listing

 Ending 

 C11 Title Text Call to Action 

 C12 In-Page Navigation 

 C88 Partner Brand

To view an example page built in the Contact Detail page template, click the link at the bottom of this paragraph. The link will bring you to a page on the online application Invision. On the page, turn on comments in the banner on the bottom right hand corner of the page. With the comments on, you will see that each component is labeled. Click on the hotspots to see the name of the component used in that spot on the page. 

Contact Detail Template

Page Properties 

For every page built in every template, there are 5 tabs to fill out in the page properties. Those tabs are the 1) Basic Tab, 2) Image Tab, 3) OG Tab, 4) SEO Tab, and 5) Template-Specific Tab. For guidance on completing tabs 1-4, visit the guide to common page properties

For pages built in the Contact Detail page template, the 5th tab is labeled "Contact Detail" as shown in the image to the left. 

Contact Detail tab properties: 

  • Audience Tag: Do not use.
  • Content Type: Select Contact.
  • Geographic Location Tag: Select geographic location associated with contacts (or multiple locations if applicable).
  • Company Tag: Use only if instructed by a global team.
  • Topic Tag: Not recommended. 
  • Business Group Leads: Select an AEM user. The person or persons named in this field will recieve notifications about this page, such as page expiration notifications. If this field is not completed, it will default to the last person who published the page.